You have the right to withdraw from this contract within fourteen days without giving any reasons.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

The withdrawal period is:
1. in the case of a service contract or a contract for the supply of water, gas, or electricity, if they are not offered for sale in a limited volume or in a specific quantity, of district heating or of digital content not delivered on a physical medium, 14 days from the day of the conclusion of the contract.
2. in the case of a purchase contract 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
3. in the case of a contract for multiple goods that the consumer has ordered as part of a single order and that are delivered separately, 14 days from the day on which you or a third party designated by you, who is not the carrier, has taken possession of the last item.
4. in the case of a contract for the delivery of goods in several partial shipments or pieces, 14 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece.
5. in the case of a contract for the regular delivery of goods over a specified period of time, 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the first goods.

To exercise your right of withdrawal, you must inform us:

Elias Heating Technology Ltd.

Unterbruckendorf 14

9314 Launsdorf

Austria

Tel.: +43 6244 343 00 – 0
info@eht-shop.com

by means of a clear statement (e.g. a letter sent by post, fax, or email) informing us of your decision to withdraw from this contract. You may use the attached withdrawal form for this purpose, but it is not mandatory.

To maintain the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the withdrawal period expires. Consequences of Withdrawal If you withdraw from this contract, we will refund you all payments we have received from you, including delivery costs (except for the additional costs resulting from your choice of a different type of delivery than the least expensive standard delivery offered by us), without delay and no later than fourteen days from the day on which we received the notification of your withdrawal from this contract. For this refund, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund. In the case of purchase contracts where we have not offered to collect the goods ourselves in the event of withdrawal, we may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
If you have received goods in connection with the contract, you must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the fourteen-day period has expired. You bear the direct costs of returning the goods.
For goods that cannot be shipped as packages, the costs for return shipping are estimated to be a maximum of about 25 EUR. You are only liable for any loss in value of the goods if this loss in value is due to handling that is not necessary for the examination of the nature, characteristics, and functioning of the goods. If you have requested that the services begin during the withdrawal period, you must pay us an appropriate amount that corresponds to the proportion of services already provided up to the point at which you inform us of the exercise of the right of withdrawal regarding this contract, compared to the total scope of services provided for in the contract. If the customer is a business owner, a withdrawal is completely excluded.