Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

The cancellation period is:
1. in the case of a service contract or a contract for the supply of water, gas or electricity, if they are not offered for sale in a limited volume or quantity, of district heating or of digital content not supplied on a tangible medium, 14 days from the day on which the contract is concluded.
2. in the case of a sales contract, 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
3. in the case of a contract for several goods which the consumer has ordered as part of a single order and which are delivered separately 14 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
4. in the case of a contract for the delivery of goods in several partial consignments or pieces, 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last partial consignment or the last piece.
5. in the case of a contract for the regular delivery of goods over a fixed period of time, 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the first goods.

To exercise your right of cancellation, you must contact us:

Elias Heiztechnik GmbH

Unterbruckendorf 14

9314 Launsdorf

Austria

Phone: +43 6244 343 00 – 0

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract. You can use the attached cancellation form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired. Consequences of cancellation If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. In the case of purchase contracts in which we have not offered to collect the goods ourselves in the event of cancellation, we may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
If you have received goods in connection with the contract, you must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods.
In the case of goods that cannot be sent by parcel post, the cost of returning the goods is estimated at a maximum of around EUR 25. You will only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. If you have requested that the services should commence during the cancellation period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time at which you inform us of the exercise of the right of cancellation with regard to this contract compared to the total scope of the services provided for in the contract. If the customer is an entrepreneur, cancellation is completely excluded.